Every Ticket System.
Every Notification Channel.
One Integration.
Synqly connects your product to the ITSM platforms and messaging tools your customers use, including ServiceNow, Jira, Zendesk, Slack, and Teams, so security events automatically become tickets and alerts, without you building separate connectors for each.
Bi-Directional Integrations with ITSM Ticketing, Chat, and Messaging Solutions
Security events need to go somewhere actionable. A confirmed vulnerability, a failed compliance check, a detected threat, all of these need to become a ticket that someone owns, or an alert that reaches the right person at the right time. The problem is that every organization uses a different ticketing system and a different messaging platform.
Synqly’s Ticketing and Notifications connector gives your product a single integration surface for both. Create, query, and update tickets in ITSM platforms using a unified API. Send notifications to messaging tools and channels through the same connector layer.
Automated ticket creation
When your product detects or confirms a security event, automatically open a ticket in the customer’s ServiceNow ITSM, Jira Service Management, Zendesk, or other ITSM platform.
Remediation workflow tracking
Query ticket status from connected ITSM platforms back into your product to track whether a remediation item was addressed, escalated, or closed.
Real-time security alerts
Send structured alerts to Slack channels or Microsoft Teams workspaces when events require immediate attention, with the context your team needs to act.
Workflow orchestration
Use ticket state as a trigger in your product’s workflow engine. Re-scan when a ticket is closed, escalate when SLA deadlines approach, or adjust risk scores when remediation is confirmed.
Synqly Trusted
Ticketing Partners
Ticketing and Notification Integration Technical Capabilities
Create Attachment
[beta: currently supported by Jira] Creates an `Attachment` for the ticket with id `{ticketId}` in the token-linked `Integration`.
Create Comment
Creates a comment on the ticket matching {ticketId} from the token-linked Integration.
Create Note
Creates a note on the ticket matching {ticketId} from the token-linked Integration.
Create Ticket
Creates a `Ticket` object in the token-linked Integration.
Delete Attachment
[beta: currently supported by Jira] Deletes the Attachment object matching {attachmentId} for the Ticket matching {tickedId} from the token-linked Integration.
Delete Comment
Deletes the comment matching {commentId} form the ticket matching {ticketId} from the token-linked Integration.
Delete Note
Deletes the note matching {noteId} form the ticket matching {ticketId} from the token-linked Integration.
Download Attachment
[beta: currently supported by Jira] Downloads the Attachment object matching {attachmentId} for the Ticket matching {tickedId} from the token-linked Integration.
Get Ticket
Returns a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
List Attachments Metadata
[beta: currently supported by Jira] Returns metadata for all Attachments for a `Ticket` object matching `{ticketId}` from the token-linked `Integration`.
List Comments
Lists all comments for the ticket matching {ticketId} from the token-linked Integration.
List Notes
Lists all notes for the ticket matching {ticketId} from the token-linked Integration.
List On Call Agents
Returns a list of all on-call agents for an escalation policy.
List Projects
Returns a list of `Projects` from the token-linked `Integration`. Tickets must be created and retrieved within the context of a specific Project.
List Remote Fields
List all remote fields for all Projects in a ticketing integration. The response will include a list of fields for each issue type in the ticketing provider.
Patch Note
Update a note matching {noteId} title and/or content on the ticket matching {ticketId} from the token-linked Integration.
Patch Ticket
Updates the `Ticket` object matching `{ticketId}` in the token-linked `Integration`.
Query Escalation Policies
Returns a list of escalation policies.
Query Tickets
Returns a list of `Ticket` objects from the token-linked `Integration`.
