PARTNER
Freshworks Freshdesk
Ticketing
Freshworks Freshdesk offers customer support software that streamlines ticketing, automates repetitive tasks, and provides multichannel support. The Freshdesk platform enhances customer engagement and satisfaction.
Integration Use Case
Manage File Attachements
Manage file attachments associated with security tickets, including uploading, deleting, downloading, and listing metadata for related documents.
Manage Comment Threads
Manage comment threads within security tickets, enabling creation, removal, and listing of analyst or system-generated notes for collaboration and auditability.
Manage Security Notes
Manage analyst notes within security tickets, enabling creation, editing, and deletion of internal annotations for tracking and context.
List Notes, Projects, and Metadata
Access internal notes, project configurations, and remote field metadata to support ticket context, categorization, and dynamic form population.
Manage Security Tickets
Create, retrieve, update, and querie security tickets to support case tracking, workflow automation, and incident resolution.
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