PARTNER
ServiceNow Incident Response
Ticketing
ServiceNow Incident Response integrates with security tools to automate threat detection and response workflows. ServiceNow enables rapid identification, investigation, and remediation of security incidents.
Integration Use Case
Manage Comment Threads
Manage comment threads within security tickets, enabling creation, removal, and listing of analyst or system-generated notes for collaboration and auditability.
Access Security Ticket Notes
Manage analyst notes within security tickets, enabling creation, editing, and deletion of internal annotations for tracking and context.
Access Internal Notes
Access internal notes, project configurations, and remote field metadata to support ticket context, categorization, and dynamic form population.
Create and Manage Security Tickets
Create, retrieve, update, and querie security tickets to support case tracking, workflow automation, and incident resolution.
Resources
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