PARTNER
Zendesk
Ticketing
Zendesk builds customer service and engagement software that simplifies communication and fosters better relationships. Zendesk's solutions are designed to be flexible and scalable to meet diverse business needs.
Integration Use Case
Manage Comment Threads
Manage comment threads within security tickets, enabling creation, removal, and listing of analyst or system-generated notes for collaboration and auditability.
Access Security Ticket Notes
Manage analyst notes within security tickets, enabling creation, editing, and deletion of internal annotations for tracking and context.
Access Internal Notes
Access internal notes, project configurations, and remote field metadata to support ticket context, categorization, and dynamic form population.
Create and Manage Security Tickets
Create, retrieve, update, and querie security tickets to support case tracking, workflow automation, and incident resolution.
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