Our strategic partnership with ServiceNow reduces the integration development and maintenance workload for product and engineering teams at security and IT Ops vendors. These teams can seamlessly integrate with ServiceNow Ticketing System and ServiceNow CMDB solutions through the Synqly Integration-as-a-Service Platform (IPAAS). This collaboration brings several key benefits to security and IT Ops software vendors integrating their products with ServiceNow:
- Single Unified API: Access all Synqly ecosystem partners through one consistent API.
- Standards-Based Data Schema: Utilize a uniform, industry-standard data structure across integrations.
- Consistent Query Language: Simplify data retrieval with a standardized query approach.
- Continuous Maintenance: Benefit from ongoing updates and support for your integrations.
- Enhanced Visibility: Gain marketing and support advantages within the Synqly ecosystem.
ServiceNow Ticketing Management
Synqly’s integration with ServiceNow Ticketing Management enables you to query, create, update, receive change notifications, and close service tickets as an embedded part of your solution. Once completed, you can also leverage the implementation of the Synqly IPAAS to integrate with other ticketing systems that Synqly supports without any additional development.
Synqly enables you to create and manage tickets using our REST API and optionally with one of its SDKs (currently available in GO, Python, and Typescript). These programming language-specific SDKs allow you to integrate your application with Synqly quickly and easily.
Ticketing systems like ServiceNow are also extremely flexible, and the Synqly IPAAS enables you to take advantage of these capabilities. Leveraging Synqly, you can not only build using the standard templates and schemas but also allow your customers to take advantage of more advanced capabilities, such as custom fields and custom dates like those available on the ServiceNow platform. With the Synqly IPASS, you can map data located in custom fields to Synqly’s standards-based schema, providing the flexibility to support these more extensible ticketing platforms like ServiceNow.
Synqly provides the capabilities and flexibility to easily integrate with various ticketing platforms and use cases. With the ServiceNow integration, we provide the easiest path for security and IT Ops vendors to build a ServiceNow ticketing integration for your application.
Security and IT Ops vendors frequently need to integrate with asset management solutions. Synqly’s IPASS platform provides a bidirectional interface, allowing Security and IT OPs vendors to query, create, and update assets within the ServiceNow CMDB solution. There are a number of common use cases Synqly customers pursue with a ServiceNow CMDB integration:
- Asset Mapping: Import asset information into your product to visualize the total enterprise architecture to prioritize risks or craft a cohesive security posture
- Threat Enrichment: Query for asset information as new information is identified around a specific threat or security event
- Asset Enrichment: Pass data back to the ServiceNow CMDB to expand information on existing assets or add newly discovered assets for a more complete asset repository. Customers may need to enrich asset data with their data collected as part of their application or via other integrations.
- Asset Posture: Broaden your solution’s understanding of an asset’s posture for risk or compliance purposes
Regardless of the need, Synqly’s integration with ServiceNow CMDB can provide an efficient and easy path to add an integration to this platform to your own application.
By leveraging Synqly’s integration platform, security and IT Ops vendors can significantly reduce the time and resources required to build and maintain robust integrations with ServiceNow and other leading solutions in the ecosystem.
For more information on how to get started with Synqly’s ServiceNow integration, visit.
